· Oversee the infrastructure of IT Managed Support Services + T&M; to ensure high availability and quality performance.

· Drive plans for Proactive and Preventive Maintenance and increased predictability and stability Through AIOps

· Act as the primary point of contact for customers, addressing any issues or concerns promptly.

· Monitor and report on SLA & KPIs, experience metrics like NPS and CSAT, and improvement plans.

· Develop success measures to track and evaluate service improvements.

· Define and track success measures to ensure alignment with business objectives.

· Providing access and support as per request on call or ticket.

· Providing support and troubleshooting as per request on call or ticket.

· Ensuring project deliverables meet defined quality standards and implementing quality checks throughout the project lifecycle.

· Identifying potential risks, developing mitigation strategies, and proactively managing project uncertainties.

· Able to handle Severity call independently / along with MIM team as needed.

· Must have eexcellent written and verbal communication skills to effectively convey project updates, manage expectations, and collaborate with diverse stakeholders.

📌 Technical Infra Architect (Mumbai)
🏢 TalentOla
📍 Mumbai