Job Summary

We are seeking an experienced Service Head with a robust background in
after-sales service operations within the automobile industry. The ideal
candidate will lead service operations, enhance customer experience, and ensure
high-quality service delivery. This is a strategic leadership role responsible
for driving service excellence across company-owned stores, managing dealer
networks, and optimizing operational efficiency.

Key Responsibilities

1. Service Operations & Customer Experience
- Oversee after-sales service operations
for multi-branded vehicles, ensuring high levels of customer satisfaction.
- Develop and implement strategies to
improve service quality, Turnaround Time (TAT), and first-time fix rate.
- Ensure adherence to warranty policies,
service protocols, and regulatory guidelines.
- Analyse customer feedback and service
reports to drive continuous improvement initiatives.

2. Company-Owned Stores, Dealer & Service Network Management
- Manage and expand the service network,
ensuring optimal coverage in key regions.




- Conduct regular dealer and service centre
audits to ensure compliance with company standards.
- Strengthen relationships with service
partners to enhance efficiency and profitability.

3. Team Leadership & Training
- Lead and mentor a team of service
managers, technical experts, and field service engineers.
- Develop training programs to enhance the
technical and customer service skills of service staff.
- Drive performance management and
operational KPIs across the service team.

4. Business & Revenue Growth
- Identify and execute opportunities for
service revenue growth, including AMCs, extended warranties, and
value-added services.
- Implement strategies to improve service
vehicle inflow.
- Optimize cost management without
compromising service quality.
- Collaborate with cross-functional teams
(Sales, Marketing, Product Development) to align after-sales strategies
with business objectives.

5. Compliance & Process Improve

📌 Service Head – After Sales (Bengaluru)
🏢 Drivex Mobility
📍 Bengaluru