Continuously provide high quality processing service to achieve specified Service Level Agreements (SLAs) with minimal error percentage.
- Manage and guide the team to ensure effective processing of financial transactions.
- Responsible for resolving customer queries / complaints in a professional manner.
- Responsibility to manage day-to-day operations.
Key Responsibility Areas.
Manage overall collection process:
Ensure Proper flow of credits into the system within the agreed TAT.
Ensure upload of credit files on daily basis with zero errors.
Ensure proper follow up with the banking partners and maintain excellent relations with them.
Ensure instruments are booked within T+2 days (Cases moving from pending to matched bucket). Open cases to be rigorously
followed up with the bank to ensure timely closure
Ensure instruments are liquidated within T+3 days (Cases moving from Matched to Cleared and realized/Dishonored bucket.
T being the date of booking).
Open cases to be rigorously followed up with the bank to ensure timely closure
Ensure Manage Bank Reconciliation and Transit Schedule (Collection)
Perform Daily closure of Bank reconciliation to ensure accurate financial records.
Investigate and resolve discrepancies between bank statement and bank book.
Reconcile intercompany transactions and ensure proper documentation
Prepare daily reconciliation report for management review.
Reconcile the Company suspense accounts. Track and monitor all entries appearing in the suspense report and take corrective actions to ensure proper and timely closure
Receipt reconciliation:
Ensure instruments are booked within T+2 days (Cases moving from pending to matched bucket). Open cases to be rigorously
followed up with the bank to ensure timely closure
Ensure instruments are liquidated within T+3 days (Cases moving from Matched to Cleared