About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer

In this role, you will:
- Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
- Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
- Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
- Make decisions on technical changes and enhancements
- Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive current initiatives
- Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:
- 5+ years of Systems Engineering,



Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Roles and Responsibilities:
- Monitor any issues reported via TMIM Joint Technology Command Center (phone lines and chats via MIM Central/Teams). Engage support teams for Major Incident via everbridge paging
- Monitor the TMIM Command Center screens and tools (Down detector, Grafana, Service Now etc.), escalate as necessary in timely manner. Facilitating bridge lines to assist in the resolution of issues including but not limited to software, connectivity, vendor and hardware technology issues that affect various business channels and customers
- Provide leadership coverage being an SME possessing Technical expertise driving the Major Incident bridge to ensure holistic support, proactive monitoring and overall health of Banking Infrastructure and applicati

📌 Lead Systems Operations Engineer (Bengaluru)
🏢 WELLS FARGO BANK
📍 Bengaluru