Job Description

Dedicated and customer focussed Level-1 Desktop Service Desk engineer to provide technical support and assistance to end-users.

The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that all incidents are resolved efficiently and effectively.

24x7 Shift Remote Support

Key Responsibilities:

1)Incident Management

Responsible and resolve incoming helpdesk tickets and phone call related to hardware, software, applications and network issues.

Document and track incidents, requests, and resolutions in the service desk ticketing system.

Escalate complex issues to Level 2/3 support teams when necessary.

2)Technical support:

Troubleshoot and resolve desktop, laptop, and peripheral device issues (printers, scanners, etc.).

Provide support for operating systems (Windows, macOS, Linux) and common office applications (Microsoft Office, email clients, etc.)

Assist with password resets, account unlocks, and access issues

3) Customer Service





Deliver exceptional customer service by providing timely and accurate responses to end-user inquiries.

Communicate technical information clearly and effectively to both technical and non-technical users.

Follow up with users to ensure issues are fully resolved and users are satisfied with the service provided

4) System Maintenance

Perform basic system administration tasks such as user account creation and management.

Assist with software installations, updates, and configurations, conduct routine maintenance and updates on desktops and laptops.

5) Knowledge Management

Contribute to the creation and maintenance of technical documentation and knowledge base articles

Share knowledge and best practices with team members to improve overall service delivery.

Educational Qualification

Engineering Graduate an associate degree in Information Technology

Experience

2-4 years of experience in a technical support or helpdesk role. - Familiarity with ITIL framework and

📌 Service Desk Engineer (Chennai)
🏢 TalentOla
📍 Chennai