Job Title: Lead Specialist - Process Excellence

Report to (Job Title) – Manager / Senior Manager

Location - Bangalore

5 DAYS WORKING

ROTAIONAL SHIFTS / OFF

Key Responsibilities:

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- Design, implement, and manage end-to-end Customer Satisfaction (CSAT) processes.
- Analyze customer feedback to identify trends, pain points
- Create and manage surveys using tools like Qualtrics, SurveyMonkey, or equivalent platforms.
- Monitor survey performance and optimize for engagement and data quality.
- Analyze survey data to generate meaningful insights and present findings to stakeholders.
- Develop dashboards and reports to track CSAT metrics and other key performance indicators (KPIs).
- Implement best practices in process excellence and customer experience management.

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- Work closely with internal teams, including operations, marketing, and product, to align CSAT initiatives with business goals.
- Act as a subject matter expert (SME) for survey tools and customer feedback processes.

📌 Assistnat Manager (Bengaluru)
🏢 Skywings Advisors
📍 Bengaluru