At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description
The Chat Agent Analyst III establishes new customer relationships via the Chat platform and serves as a trusted advisor by identifying customer needs and matching them with appropriate Allstate coverages and products and/or referring them to Allstate partners. This role will quote and issue auto, motorcycle, renters and homeowners insurance policies.

Key Responsibilities
• Achieves daily sales and productivity standards
• Proactively identifies the need for and offers additional insurance products and services offered by Allstate and/or Allstate business partners to help us build and retain a profitable, multi-line portfolio




• Takes reactive and proactive chats to gather information and close sales on personal lines insurance
• Assists current customers with navigating Allstate.com to complete the sales process and ensure a successful on-boarding experience with our organization (i.e., same day acceptance of terms and conditions)
• Builds and deepens customer relationships by providing empathetic, efficient, and responsive service that reflects our brand and our culture
• Thrives in an environment of change and is committed to professional development
• Efficiently uses resources to accurately issue policies in compliance with underwriting and state mandated requirements, as measured by survival and quality results.

Education
• 4 year Bachelors Degree (Preferred)

Experience
• 0-2 years experience (Preferred)

Supervisory Responsibilities
• This job does not have supervisory duties.

Education & Experience (in lieu)
• In lieu of the

📌 Customer Service Associate III (Bengaluru)
🏢 Allstate
📍 Bengaluru