This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Delivery Manager based in India.

This is a high-impact delivery role focused on leading complex SaaS implementation projects for customers across EMEA and APAC.
You’ll manage a portfolio of 8–12 concurrent projects, coordinating cross-functional teams and customer stakeholders.
The role combines project leadership, technical understanding, commercial ownership, and strategic problem-solving.
You’ll work across data, integrations, APIs, SDKs, marketing technology, and AI-powered platform capabilities.
AI and automation are central to the role, helping you reduce manual work and focus on delivery quality, risk, and growth.
You’ll operate in a globally distributed, virtual-first environment with significant autonomy and flexible working practices.
This is an prospect to shape a growing India-based delivery function while creating measurable outcomes for global customers.

Accountabilities




- Own end-to-end delivery for a portfolio of 8–12 concurrent implementation projects, managing plans, schedules, milestones, dependencies, critical paths, budgets, and go-live readiness.
- Lead customer implementations involving data migration, SDK integrations, APIs, webhooks, Event Streams, Item Collections, and other platform capabilities, ensuring projects launch successfully and deliver measurable business outcomes.
- Facilitate customer-facing meetings, clarify business requirements, translate them into actionable implementation plans, and proactively manage stakeholder expectations across time zones.
- Identify, communicate, and resolve project risks and escalations, ensuring issues are addressed early and the appropriate internal stakeholders are engaged.
- Provide proactive project reporting using AI-powered and automated tools rather than relying on manual reporting processes.
- Own commercial and services performance across the projec

📌 Service Delivery Manager (India)
🏢 Jobgether
📍 India