This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Writer based in India.

This is an opportunity to join a technical support organization and shape the documentation that helps customers understand, troubleshoot, and get the most value from an enterprise SaaS product. You’ll own knowledge base content across selected product areas, partnering closely with Support, Product, Design, and Engineering teams. Your work will help customers solve problems independently, reduce support ticket volume, and improve the quality of AI-assisted customer experiences. You’ll contribute throughout the product lifecycle, from documenting upcoming features to refreshing and optimizing existing content. The role combines hands-on technical writing with content strategy, information architecture, and editorial ownership. It’s an impactful position for someone who enjoys turning complex software concepts into clear, useful experiences for both people and AI systems.

Accountabilities:
- Write, maintain,



and improve knowledge base content, including admin guides, how-to articles, troubleshooting documentation, release notes, in-app help text, and UX microcopy.
- Own documentation for one or two product areas while contributing to shared knowledge areas when needed.
- Partner with Support teams to identify recurring customer issues, analyze ticket trends, close documentation gaps, and prioritize content updates.
- Collaborate with Product Managers, Designers, and Engineers throughout development cycles to document current features before and as they are released.
- Create screenshots and short screen recordings to make technical content easier to understand and follow.
- Develop clear documentation for AI-powered features, including capabilities, limitations, appropriate usage, and guardrails.
- Create content that is useful for customers while also being structured and optimized for AI assistants and supp

📌 Technical Writer (India)
🏢 Jobgether
📍 India