Job Title: Loan Servicing Systems Specialist
Department: Loan Servicing
FLSA Status: Nonexempt
Reports To: Servicing Systems and Operations, Director
Supervises: None

· Our vision: We change the world one relationship at a time.
· Our Mission: We deliver on time and as promised® while providing a “WOW” experience for our customers and our Evergreen family of associates
· Our Convictions: Integrity, Family, Fun, Growth, Creativity

Function:
The Loan Servicing Systems Specialist is responsible for the daily monitoring, validation, and processing of loan servicing transactions, data imports/exports, and reporting. This position ensures data integrity across systems, supports internal and external stakeholders, and assists in key operational projects. Furthermore, role includes Tier 1 systems administration, providing frontline support for core servicing platforms, resolving basic system access and functionality issues, and escalating more complex technical problems as needed.

SYSTEMS ADMINISTRATION TASKS INCLUDE:
· Provide first-level support for core servicing platforms (e.g.,



MSP, GoAnywhere, Clarifire), including:
o User account setup, password resets, and permission reviews.
o Troubleshooting basic system access or navigation issues.
o Logging and escalating complex technical issues to Tier 2/IT support as needed.
· Monitor system health and data sync across platforms to prevent disruption in servicing workflows.
· Assist in system audits and access reviews for compliance and security purposes.
· Identifying and sharing opportunities for process automation processes within loan servicing using tools available in servicing systems.
PORTFOLIO AND REPORTING ANALYST TASKS INCLUDE:
· Run and review daily, weekly, and monthly reports to support operational accuracy, compliance, and quality control.
· Conduct weekly letter reviews and ticket reviews to ensure servicing activity is accurate and properly documented.
· Perform Servicing Systems Validate routines and ensur

📌 Loan Servicing Systems Specialist (Chennai)
🏢 Consolidated Analytics
📍 Chennai