Role Summary

Transaction processing – Order Management team in MANN+HUMMEL shared service centre in India. Responsible for coordination of processes, support on projects, Hand hold freshers and current joiners in team

Main Tasks

Operational Duties:
- Receives and processes complex customer orders, inquiries and/or complaints
- covering items or products ordered. Maintains an ongoing relationship with customers and sales
- staff.
- Uses knowledge of products, product availability, sales
- territories, and individual customers to provide a key communications link to the customer.
- Exercises judgment and discretion, and functions independently within authorized limits.
- Typically requires analysis, judgment, and sensitivity to customer needs.

Main Accountabilities of Order Management

• Manage customer portals

• Create delivery note

• Validation price agreement

• Monitoring EDI Orders

• Confirmation order details

• Manual order entry

• Manage order exceptions

• Send order confirmation

• Manage return

• Customer order delivery tracking

Issue credit note





• Price dispute management

Customer Care

• Answer customer questions regarding technical issues

• Forward customer request to product management

• Forward complex topics, dispute cases, technical support to respective responsible function

• Analyze internal request

Key Performance Indicators/Key Result Areas

Your Ones Score (Turn Around Time) Meeting or exceeding according agreed and defined Target

Escalation - = or < 2

Is able to provide RCA and CAPA for self

Active role player on activities: Individually contribute and, Support the team members to "think out of the box" mindset through brain storming sessions

Propose and Support Team Leader to Identify at least 2 processes/process steps that can be automated and use the RPA team to convert them into benefits

Performs Training and Mentoring

Does Audit and provides continuous inputs to Leads/TLS on the Gaps Identified

Suggest any updates/new ex

📌 Senior Specialist (Bengaluru)
🏢 Mann+Hummel
📍 Bengaluru