Overview

ROLE AT A GLANCE:
Endpoint & Device Proficiency
- Confident use of Windows/macOS in corporate environments
- Understanding device lifecycle (provisioning, patching, refresh)
- Working knowledge of peripherals (printers, docking stations, AV tools)
- Familiarity with VDI/DaaS concepts (e.g., Azure Virtual Desktop)

Enterprise Productivity Platforms
- Advanced Microsoft 365 usage (Outlook, Teams, OneDrive, SharePoint)
- Managing shared mailboxes, calendars, and permissions (end‑user level)
- Real‑time collaboration and document governance
- Knowledge of versioning, recovery, and co‑authoring

Security & Compliance Awareness
- Strong understanding of phishing, ransomware, and social engineering
- Using MFA, password managers, and conditional access correctly
- Data classification and information protection (DLP awareness)
- Secure remote working practices (VPN, Zero Trust basics)

Troubleshooting & IT Interaction
- Root‑cause thinking for common EUC issues
- Log collection and clear problem articulation
- Effective ITSM usage (ServiceNow, etc.)
- Understanding SLAs,



incident vs request vs change

Communication & Collaboration
- Transparent written and verbal communication with technical and non‑technical users
- Conducting end‑user training or floor support sessions
- Professional etiquette in chats, emails, and virtual meetings

Problem-Solving & Critical Thinking
- Structured approach to diagnosing user issues
- Ability to work under pressure during outages or events
- Balancing user experience with policy and security requirements

Customer & Service Orientation
- Empathy toward end users and business teams
- Managing expectations and prioritization
- Delivering reliable support during high‑visibility events

Process & Documentation
- Following SOPs and knowledge articles
- Creating clear user guides and FAQs
- Continuous improvement mindset

Automation & Efficiency (End‑User Level)
- Advanced Excel (lookups, pivot tables, data cleaning)
- Power Automate basics

📌 Employee Technology Experience Technician III (Bengaluru)
🏢 Herbalife
📍 Bengaluru