Level - 09 - 9 CDC2E Summary: As an Application Tech Support Practitioner, you will be responsible for acting as the interface between the client and the system or application. Your typical day will involve using your exceptional communication skills to accurately define client issues and design resolutions based on deep product knowledge. Roles & Responsibilities: - Provide ongoing support to clients, acting as the primary point of contact for all incidents and service requests related to the application or system. - Ensure timely resolution of incidents and service requests, adhering to defined service level agreements (SLAs) and escalating issues as necessary. - Collaborate with cross-functional teams to identify and implement process improvements, including experience with change management processes. - Maintain accurate documentation of incidents and service requests, utilizing incident management tools and processes. Professional & Technical Skills: - Must To Have Skills:



Experience in incident management processes. - Good To Have Skills: Experience in change management processes. - Robust understanding of IT service management principles and best practices. - Experience with incident management tools and processes. - Excellent communication and interpersonal skills. - Ability to work effectively in a fast-paced, team-oriented environment. Additional Information: - The candidate should have a minimum of 5 years of experience in incident management. - The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering high-quality IT services. - This position is based at our Chennai office.

Hours : 8:00am to 5:00pm
Education :
Additional Job Details :

📌 Application Tech Support Practitioner (India)
🏢 Trigent Software
📍 India