Job Description:
Brief Description:
The L3 Splunk Admin & IT Operations Lead - RTM is responsible for providing high-level operational and technical leadership to Airbus. In addition to expert-level Splunk administration, this role acts as the operational backbone for the existing support team - driving day-to-day IT Operations Management (ITOM), continuous system reliability, and overall infrastructure availability. Working in a self-sufficient, multi-disciplinary team, the individual will mentor L1/L2 engineers, manage critical operational issues, and ensure strict alignment with ITIL processes (Incident, Problem, and Change Management).
Key Deliverables:
- Deliver business value and maintain high operational reliability.
- Provide strong operational and technical leadership to elevate the performance and capability of the L1/L2 support team.
- Provide transparent updates during Agile rituals (remaining work, roadblocks) and escalate risks proactively.
- Consistently ensure on-time, high-quality (first-time-right) delivery of operational sprints and platform enhancements.




- Introduce cutting-edge, cost-effective automation and operational optimization solutions.
- Achieve high customer satisfaction by maintaining SLA/OLA compliance and minimizing mean time to resolution (MTTR).

Key Responsibilities:
- Take full ownership of technical operations and be available 24x7 for crisis management and major incidents.
- Provide daily operational guidance, mentoring, and escalation support to the L1/L2 operations teams.
- Perform trend analysis on daily, weekly, and monthly KPI reports to identify potential operational risks and execute continuous improvement plans.
- Review business-specific KPI dashboards and implement value-added monitoring and operational metrics.
- Drive Incident, Problem, and Change Management workflows to ensure resolution strictly within defined SLAs and OLAs.
- Conduct Root Cause Analysis (RCA) for complex outages and lead preventative action plans f

📌 Splunk Admin (Bengaluru)
🏢 Airbus
📍 Bengaluru