Position Overview:
The CSM is responsible for being a trusted partner and advisor across the end-to-end customer journey, that maximises value realisation, manages sentiment, drives adoption, minimize churn, generate expansion opportunities and turn our customers into advocates. As the CSM, you are responsible for working closely with the sales team, implementation of consultants and customer support to facilitate a seamless customer journey. You will work closely with the customers to understand their strategic objectives, drive adoption and value realisation, identify and mitigate risks early, and build robust relationships across operational and executive leadership. Above all, you’re a true champion of Evotix’s mission, collaborating with all customer facing functions to help our customers address their evolving business needs.
Primary Objectives and Responsibilities
Customer Value Creation
• Build trusted relationships with customer stakeholders across EHS, operations, technology and executive leadership • Understand each customer EHS objective, Evotix investment business case,



strategic and tactical priorities. • Develop and maintain customer Success Plan with measurable business outcomes and milestones. • Drive adoption and value realisation across the customer’s Evotix investments.• Conduct periodic and regular value and success reviews, focusing on business outcomes and associated measures. • Proactively identify opportunities to optimise their existing configuration, process, and capabilities.
Develop Healthy Customer Relationships
• Develop and sustain a solid and trusting relationship between the various, different customer stakeholders and Evotix. • Coordinate executive sponsorship with relevant Evotix leaders to ensure close partnership to drive towards common goals and objectives • Own the overall account health. Proactively identify risk and mitigation. Coordinate with all customer-facing teams within Evotix to respond, action and monitor all issues

📌 Customer Success Manager (Bengaluru)
🏢 Evotix
📍 Bengaluru