Job Description:
Job Description
Job Title:- Service Delivery Leader, Cooperative Design & Simulation

Job Description:
Are you passionate about IT & its application to Engineering & PLM, experienced in Project & People management, software development techniques and convinced by the business added value of the digitalization of Engineering & PLM Domain functions.In the frame of Airbus Digital journey, the objective being to transform the company and to prepare it for the future.
Airbus is looking for an experienced Service Delivery Leader familiar with ITIL processes and KPIs, vendor management within the frame of RUN activities and a broad Knowledge of Information Management, to join the Collaborative Design & Simulation team.

Activities:
- Monitoring and coordination the resolution of issues reported from customer to match the defined KPI's
- Ensure the escalation of issues and ensure that remote teams are considered within the central IS/IT processes.
- Propose improvement and the status of each of them




- Defines the required corrective actions to be led to meet the objectives and drives the associated solutions in collaboration with the different resolution teams.
- Manages actions for mitigation in case of non- fulfillment in agreement with the product manager
- Manages the maintenance cost allocation together with the business.
- Drives and reports on the delivery of IS services according to Service Levels Agreements and cost optimization for infrastructure or applications.
- Ensures services are delivered in accordance with agreed customer requirements and that they continue to meet or exceed expectations.
- Monitors outsourced teams and activities (in conjunction with contract management done in the sourcing teams).
- Manages Scrum Master role for SAFe teams in the ART
- Define governance process, SLA/OLA definitions , knowledge management process, follow EIS process, quality management.

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Qualification & Experience:
● Engineering graduate/post-graduat

📌 Service Delivery Lead (Bengaluru)
🏢 Airbus
📍 Bengaluru