Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As part of Mondelēz International Digital Services, you have leadership responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR etc. You are part of a team that delivers best-in-class service and value creation to their clients and that always strives for operational excellence.

How you will contribute

You will work with others to ensure that processes are understood and that changes are effectively implemented. To excel in this role, you will keep a close track on actions and issues and ensure they are resolved on a timely basis. In addition, you will be responsible for ensuring that services are provided and measured, including vendor management, contract management and service level agreements, offer suggestions to other stakeholders to enhance the experience strategy, ensure value delivery using performance metrics and analysis,



and work with others to achieve operational excellence and continuous improvement to ensure customer-focused delivery of services.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Working in a project-driven organization
- Managing multiple and diverse stakeholders
- Your specific discipline (in-depth)
- Change management and governance processes
- Influencing and communicating with others
- Presentation skills
- Compliance and controls (experience in audits or part of programs where compliance is important)
- Working effectively in a constantly changing setting and using initiative and personal resourcefulness

Job Profile Summary
As part of Mondelēz Digital Services, you will play a key techno-functional role within the Customer Care product team, shaping customer care capabilities across process, technology, da

📌 Full Stack Engineer (Mumbai)
🏢 Mondelēz International
📍 Mumbai