We are looking for a driven and people-focused Operations Manager – Student Operations to lead and manage end-to-end student operations. This role is critical in ensuring a seamless learner experience — from onboarding to program completion — while driving efficiency, accountability, and continuous improvement across all student-facing processes.

Operations Manager – Student Operations
Experience: 2- 4 Years
Location: Bengaluru

Key Responsibilities

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Own and manage end-to-end student operations, ensuring smooth onboarding, engagement, and retention. Set and drive measurable goals for these areas (e.g., onboarding completion, attendance, engagement, retention) and report progress against quarterly targets.

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Act as the primary point of contact for student-related operational escalations and resolutions, ensuring SLAs are met and root-cause actions are implemented.

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Lead, mentor, and manage a team of operations executives/coordinators; set explicit performance KPIs and conduct regular reviews to drive improvement.

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Design, optimize,



and document processes to improve student experience and operational efficiency. Prioritize improvements based on impact metrics and implement measurable pilots before scaling.

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Work closely with academic, placement, finance, and support teams to ensure alignment and shared ownership of cross-functional KPIs.

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Track and own key operational metrics and KPIs, including but not limited to: onboarding completion rate, weekly/monthly attendance (%), engagement score (platform interactions or activity rate), program drop-off rate, cohort retention rate, student CSAT/NPS, escalation rate, and average resolution time. Define target values for each KPI and maintain dashboards for weekly and monthly reporting.

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Identify bottlenecks using data-driven analysis and proactively implement scalable solutions; measure impact by comparing pre/post KPI performance and iterate accordingly.

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Ensure timely communication, documentation, and reportin

📌 Operations Manager- Student Operations (Bengaluru)
🏢 Masai
📍 Bengaluru