Job Title:
Operations Manager
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectation

Role and Key Responsibilities
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Experience in Transaction monitoring, suspicious, Activity review, KYC/EDD/CDD and sanctions & PEP Screening with strong knowledge of AML regulations and financial Crime compliance and crime
- Maximize revenue generation to reach long-term and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Select, train, develop,



and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work setting through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information rece

📌 Operations Manager (Gurugram)
🏢 Concentrix
📍 Gurugram