Key Areas of Responsibility

1. CRM Ownership & Product Management
- Own and govern Microsoft Dynamics 365 Sales and Customer Engagement (CE) as the single source of truth for commercial teams.
- Gather business requirements and translate them into CRM enhancements, user stories, and feature improvements.
- Prioritize development initiatives based on business objectives and user feedback.
- Drive continuous improvement of CRM processes, workflows, and integrations across business systems.

2. Stakeholder Management
- Partner with Sales, Marketing, Client Success, Leadership, and Operations teams.
- Act as the primary business stakeholder for CRM-related initiatives.
- Align cross-functional teams and manage expectations throughout project lifecycles.

3. User Adoption & Process Optimization
- Increase CRM adoption and utilization across commercial teams.
- Develop training materials, user guides, and best-practice frameworks.
- Lead change management activities for system enhancements and new feature rollouts.
- Optimize lead management, opportunity management, account management,



and client engagement processes.
- Ensure data quality, reporting consistency, and alignment with business operations.

4. Dashboarding, MIS & Business Insights
- Define and track commercial KPIs with leadership teams.
- Enhance pipeline reporting, sales forecasting, account intelligence, and activity tracking.
- Build executive dashboards and recurring MIS reports.
- Establish data quality controls and exception reporting.
- Convert business and leadership requirements into actionable analytics and reporting views for sales reviews, campaign tracking, forecasting, and board-level reporting.

Ideal Candidate Profile
- Experience with Microsoft Dynamics 365 Sales/CRM.
- Robust stakeholder management and business partnering skills.
- Expertise in CRM process design, sales operations, and change management.
- Knowledge of reporting, dashboards, MIS, and commercial analytics.
- Ability to brid

📌 Senior Associate-Sales (Gurugram)
🏢 Oxane Partners
📍 Gurugram