Description
Position at LHH (Global)
Head - Customer Success – LHH India
LHH is on its journey to build its brand presence in India by integrating the global brand principles, business enabling processes and proven delivery practices along with a local go-to-market strategy (as a part of the TAG ecosystem) to be the one-stop Talent and Career Solutions company for our customers and candidates, in India.
The Head - Customer Success serves as the strategic link between clients and delivery teams, ensuring each engagement delivers value, measurable impact, and a superior client experience.
Reporting Relationships:
- Reports to Country Manager – LHH India
Direct Reports:
- None
Location:
- Mumbai or Bengaluru or Delhi
In this role you can expect to
Key Accountabilities
Account Management, Retention & Expansion
- Lead & manage multiple complex client accounts while building solid, trusted relationships.
- Partner closely with Sales to develop growth strategies and identify upsell and cross-sell opportunities.
Project Management & Delivery Governance
- Act as the primary point of contact for clients following deal closure.
- Manage project governance, including project plans, risk management, timelines, and structured reporting.
Account Implementation
- Oversee implementation of services across Career transition, Leadership Development, and related solutions.
- Ensure all contractual KPIs, deliverables, and reporting commitments are met consistently.
Client Reporting & Insights
- Conduct Quarterly and Monthly Business Reviews (QBRs/MBRs).
- Present data-driven insights, performance outcomes, and recommendations to clients and stakeholders.
Quality, Compliance & Risk Management
- Ensure high-quality, on-time delivery of all programs and services.
- Proactively identify risks, manage escalations, and implement mitigation plans.
Tactical Account Operations
- Oversee operational execution including logistics, system updates (e.g., Orbit), invoicing alignment, an
📌 General Manager (Mumbai)
🏢 LHH
📍 Mumbai