Description

Job Description

Position Title, Responsibility Level

Executive

Function

Healthcare

Reports to

Team Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location
Noida, India

Basic Function
- Work Type - Back office (Level 2)
- Case creation in Client tool/application, basis the data received
- Once the case is received, action to be taken as per Standard Operating Procedure
- Determine if case can be processed and/or to be routed to another queue
- If case creation needed- Identify the procedure and diagnosis codes in the fax, create case, add notes (standard templates to be followed) and task timely to correct team/nurse for further handling. High priority on compliance

Essential Functions
- Navigate through multiple system / applications for data gathering
- Proficiency with computer skills (navigating multiple systems and keyboarding)
- Understand the goals and standards to ensure that quality and productivity standards are met
- Accurate and timely updating of the database




- Meet the agreed upon KPIs as per the operational definitions and targets
- Participate in the User Acceptance Testing as needed
- 98% - 100% attendance during training/nesting period is required
- Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions
- Actively participate in the team meetings, discussions and provide inputs
- Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions
- None

Organizational Relationships

Reports To : Team Manager Supervises : None

Skills

Technical Skills
- Working knowledge of MS office (Word and Excel) and Internet / Outlook

Process Specific Skills
- Robust comprehension skills
- US Healthcare knowledge is preferred but not mandatory

Soft skills (Desired)
- Written Communication – Good
- Verbal Communication - Average

Soft Skills (Minimum)
- None

Education Requirements

Diploma/Graduation with a

📌 Executive (Noida)
🏢 EXL
📍 Noida