About the Role
The Technical Account Manager (TAM) for Technical Excellence teams is a highly technical, strategic advisor dedicated to supporting enterprise and strategic customers. Located in India, this role sits at the center of a high-energy, multicultural, and globally distributed network.

Moving beyond the traditional scope of account management, this position requires a solid technical aptitude in DevOps architecture, Salesforce release and test management, and pipeline orchestration to provide best practices, hands-on, day-to-day guidance directly with customer engineering and release teams.

At the heart of this role is our Genius Bar concept. You will act as a technical partner, diagnostic expert, and true extension of the customer’s team. You will leverage deep technical acumen across Salesforce DevOps, Copado CI/CD, Copado Robotic Testing (CRT), and Copado AI (Agentia) to run 1:1 coaching sessions, conduct proactive health checks, host group clinics, and streamline delivery pipelines.

You will work closely with global cross-functional teams (Support, Customer Success,



Services, Engineering, Product), collaborating creatively across time zones and cultures to solve complex pipeline and automation challenges.

What You'll Do
Genius Bar Coaching & Diagnostic Sessions:
- Lead 1:1, 60-minute Genius Bar coaching sessions and 1:Many enablement workshops to upskill customer teams on DevOps architecture, test automation strategies, and Copado AI workflows.

Primary Technical Point of Contact:
- Build trusted advisor relationships with QA leads, release managers, Salesforce architects, and executive leaders within strategic enterprise accounts.

Proactive Success Engineering & Health Checks:
- Conduct regular Health Checks, CI/CD DevOps Strategies,CRT Testing Practices, and DevOps Maturity Audits to proactively address gaps in pipeline reliability and release confidence.

Hands-on Technical Guidance:
- Provide direct architectural guidance on DevOps topics lik

📌 Technical Account Manager, (Bengaluru)
🏢 Copado
📍 Bengaluru