CCC NPI Readiness Program Specialist
Description -
Customer Care Center Support Readiness

Role Summary
The NPI Readiness Program Manager / Specialist is responsible for coordinating and executing end-to-end support readiness activities for New Product Introductions across Customer Care Centers. The role ensures that support teams, tools, processes, documentation, training readiness, lab/demo units, launch communications, vendor coordination, ODM shipment follow-ups, and warehouse inventory movements are completed before product go-live. This position works closely with product, supply chain, logistics, ODMs, vendor partners, warehouse operations, training, operations, regional support teams, and contact centers to enable smooth product launches and maintain customer experience standards.
Key Responsibilities
Stakeholder Management and Communications
- Drive NPI communications to Customer Care Centers and internal support stakeholders.
- Provide clear launch updates, readiness status, risk summaries, and mitigation plans.
- Prepare periodic readiness newsletters, governance updates,



and stakeholder communications.
- Ensure alignment across business units, regional teams, support operations, and contact center partners.

Operational Excellence
- Identify process improvement opportunities to enhance launch readiness, tracking discipline, and operational efficiency.
- Maintain readiness trackers, inventory files, launch documentation, and governance records.
- Support business continuity by ensuring critical NPI activities are tracked, owned, and completed on time.
- Contribute to transformation projects, readiness process alignment, and special initiatives as needed.

NPI Readiness and Launch Coordination
- Lead support readiness activities for current product introductions, software releases, and accessories.
- Coordinate launch milestones and ensure required support readiness activities are completed before training and go-live.
- Ensure readiness of IVR, telephony, for

📌 CCC NPI Readiness Program Specialist (Bengaluru)
🏢 Hp
📍 Bengaluru