06 Sep
|
TalentOla
|
Mumbai
· ITIL framework knowledge and operational experience in Problem Management
· Worked as Problem Manager with understanding of running Major Incident Management processes including producing MIR's, producing RCA's
· Well versed with various problem solving techniques like Pareto, FMEA, 5 Whys, Fish-Bone etc.
· Experience in defining processes and driving their maturity & providing delivery in multi-tower environments.
· Ensuring that all Service Towers interface into the overarching process framework & removal of SILO's
· Ensuring that all Resolver Teams and Service Towers that interface to the process understand their obligations when operating within the process
· Be responsible for maintaining a Problem Management Database including a Known Error Database
· Review & approve the knowledge article
· Coordinate with the technical teams to get the KB (Knowledge base) article updated
📌 Problem Management (Mumbai)
🏢 TalentOla
📍 Mumbai