Advanced System Manager I

Department - Research Tech Delivery GBS

Organization – Novo Nordisk Global Business Services (GBS) India

The position holder is responsible for the system management activities of IT systems/applications for portfolio management. It includes operation, maintenance, release, change, patch management, Incident and problem management for supported systems according to ITIL framework.

Change & Release Management: participate in recent releases, design review, risk assessment and perform qualification activities of the changes in scope. Handling Change requests to comply with the Change Management work instruction.

Close collaboration with external vendor and ensuring that vendor deliverables are in quality and timelines are adhered, participate in Annual Periodic reviews (user review report, configuration review report, IT periodic system evaluation), communicate and involve relevant stakeholders, alignment with LoB stakeholders, System Owners, Product Managers, IT QA as needed.

Key responsibilities:

System Management:





Overall responsible for operation and maintenance of Portfolio Management systems, which is being operated out of Research tech Delivery GBS.
- Manage system deliverables within agreed schedule, scope, quality.
- Define, Update & Manage system maintenance and operations.
- Adherence to Novo Nordisk Quality Management System.
- Optimize system spend by ensuring that goals are met timely with appropriate quality and minimum usage of resources.
- Represent system in connection with audits and inspections.
- Ensure that the relevant NN stakeholders are kept informed about the status of the system.
- Ensure that responsibilities and authorities for interfaces and transfer of data between systems are mutually agreed and documented.
- Active role in technical / business go-lives.
- Prioritize business & technical scalability of the solution.

Stakeholder Management
- Prepare, provide, and develop the services as agreed.
- Manage th

📌 Advanced System Manager I (Bengaluru)
🏢 Novo Nordisk
📍 Bengaluru