Job Description

Role : L2 Wintel / Cloud Support Engineer (24x7 Operations)

Location: Noida / Pune (24x7 Rotational Shifts)

Experience: 2–5 Years

Employment Type: Full-Time

Role Overview

We are hiring a L2 Wintel / Cloud Support Engineer to manage and support enterprise Windows and Cloud infrastructure in a 24x7 operations setting. The role involves handling escalated incidents, maintaining system availability, and ensuring smooth IT operations across on-prem and cloud platforms.

Key Responsibilities

· Provide L2 support for Windows Server and Cloud (Azure/O365) environments

· Handle incident troubleshooting, root cause analysis, and resolution within SLA timelines

· Manage Active Directory, DNS, DHCP, Group Policy, file services

· Support Azure infrastructure (VMs, storage, networking) and O365 services

· Perform patching, upgrades, system monitoring, and performance tuning

· Execute Change, Incident, and Problem Management processes (ITIL aligned), if required on odd hours.





· Work with L3 teams and vendors for complex issue resolution

· Maintain documentation, SOPs, and knowledge base

Required Skills

· Strong experience in Windows Server Administration (AD, DNS, DHCP, GPO)

· Basic to intermediate knowledge of Azure / O365 administration

· Experience in incident management and troubleshooting (L2 level)

· Understanding of virtualization (VMware/Hyper-V)

· Knowledge of backup, patch management, antivirus, VPM

· Familiarity with monitoring tools (Zabbix/Azure Monitor – preferred)

· Basic scripting knowledge (PowerShell – preferred)

Qualification

· B.E./B.Tech / BCA / MCA or equivalent

· Preferred Certifications: Microsoft / Azure / ITIL

Key Expectations

· Availability for 24x7 rotational shifts (including night/weekend support)

Strong

📌 cloud support engineer (Pune)
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📍 Pune