Job Title
Duty Manager - TechnicalJob Description Summary
Job Description
Typical Duties

Closing of Helpdesk Logged Calls: Complaints / Requests:
Timely closure of all complaints and requests logged by client, licensee employees and internally by PM services team is of paramount importance. Same is to be tracked and closed as per SOP and flow chart provided.

Management of all Sub-Vendors under Technical Services:
Ensure all Services as per SLA are complied by sub-vendors, viz: Engineering services, HVAC, BMS, STP, Lifts, Electrical, DG, etc.

Record Management:
Up keeping of all the documents as per site requirements. Primarily responsible for coordinating of PPM activities schedule, routine maintenance, breakdown and service support. Timely collection of data for billing to client for utilities used at site ( i.e. electricity, water), ensuring the discrepancies if any are closed within 48 hours with the client representatives. Review vendor Monthly Management report, prepare engineering MMR and Incident reporting. Helpdesk complaint analysis,



identify perennial/long pending problems & their resolution and process improvement. Record keeping of various reports, summarizing and placing the same to the management i.e. CE & FM.

Scheduling, Coordinating and Controlling of Site activities:
Timely completion of PPM and breakdown / shutdown maintenance activities [either in house or through AMC/outsourced vendors]. Coordinate access and cross support of various vendors. Coordinate with licensee team on the various scheduled and impromptu tasks. Monitor various contractor tasks as to they do not hinder business of licensee including - PMC, Licensee PMC, PMS vendor / contractor. Ensure the fit out guidelines are being adhered by all concerned.

Team Management and Training:
Daily / weekly briefings of the M&E; vendor team. Induction / training of recent team members once a month. Training of resources within team, brief CE & FM on requirements of various training needs of the

📌 Duty Manager (Mumbai)
🏢 Cushman & Wakefield
📍 Mumbai