Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building creative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description

Do

RESPONSIBILITIES

âÃÂâ Drive the efficiency and effectiveness of the Incident Management process

âÃÂâ Ensure all Incidents are correctly prioritized, categorized, routed, restored/resolved and closed as per the Process defined and agreed with the Customer

âÃÂâ Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle





âÃÂâ Knowledge management activities - creation and sustenance

âÃÂâ Meet the SLAs and other KPIs agreed and produce the Process Performance Reports

âÃÂâ Ensuring Process adherence across the Account and extending the Support for Process audits and assessments.

âÃÂâ Bring in Service improvements and close the Gaps as per the Audits and Assessments

âÃÂâ Conduct Incident and Major management training and spread awareness

âÃÂâ Monitor the effectiveness of the IT Service Management tool and ensure it is aligned to the process execution

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KEY SKILLS AND COMPETENCIES

âÃÂâ Excellent people management and operational skills

âÃÂâ Ability to interact with all levels of the Customer and IT provider organization

âÃÂâ Good presentational skills

âÃÂâ Effective communication skills

âÃÂâ Reasonable technical understanding and an ability to translate technical requirements and

📌 Incident Manager (Mumbai)
🏢 Wipro
📍 Mumbai