Roles and Responsibilities:
- Lead and direct the learning culture and vision in New hire batches
- Develop/implement training programs for New hire agents .
- Support the Learning manager by providing development to the in office front line in order to deliver business objectives.
- Manage training programs and the learning experience for adult learners in a site.
- Support development programs.
- Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.
- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.
- Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.
- Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.
- Conduct most complex training classes

Location: Mumbai

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