Job Description – Senior Software Engineer (Salesforce Service Cloud)

Job Summary

The Senior Software Engineer designs, develops, tests, deploys, monitors, and supports Salesforce Service Cloud solutions. This role ensures high-quality, secure, scalable, and reliable applications aligned with enterprise standards.

The engineer is responsible for end-to-end delivery of Service Cloud implementations including case management, service automation, integrations, and agent productivity enhancements. The role contributes to strengthening the squad's technical foundation and uplifting engineering practices while enabling modern, efficient, and customer-centric service experiences.

Key Responsibilities

Service Cloud Development & Delivery
- Design and develop solutions using Apex, Lightning Web Components (LWC), Flows, and Service Cloud features
- Configure and customize Service Cloud applications (Case Management, Knowledge, Omni-Channel, Service Console)
- Build scalable workflows, automation, and business process orchestration




- Develop reusable components and frameworks aligned with enterprise standards

Integration & Data Management
- Implement integrations using REST/SOAP APIs, middleware, and external systems
- Design and manage Service Cloud data models, ensuring data integrity and governance
- Work with product/service data, customer interactions, and case lifecycle data
- Integrate CTI, omnichannel routing, and external service systems where applicable

Agile Delivery & Backlog Ownership
- Collaborate with Product Owners to refine backlog and define user stories with explicit acceptance criteria
- Break down features into sprint-ready tasks and support estimation and prioritization
- Identify dependencies and contribute to roadmap planning
- Participate in Agile ceremonies (stand-ups, sprint planning, demos, retrospectives)

Architecture & Solution Design
- Understand and contribute to Service Cloud architecture patterns
- Work with Solution Architects to impleme

📌 SFSC Senior Engineer (Bengaluru)
🏢 TalentOla
📍 Bengaluru