Role Overview

The Center Manager is responsible for the overall performance and day-to-day operations of the center. The role involves managing staff, delivering an excellent customer experience, achieving business targets, maintaining operational standards, and ensuring compliance with company policies.

Key Responsibilities
- Oversee daily center operations and ensure smooth service delivery.
- Lead, train, schedule, and evaluate center employees.
- Set team goals and monitor individual and center performance.
- Drive admissions, sales, memberships, or revenue in line with assigned targets.
- Handle customer inquiries, complaints, and escalations professionally.
- Build strong relationships with customers, parents, students, or other stakeholders.
- Monitor attendance, inventory, cash collections, expenses, and center records.
- Prepare and submit regular operational, financial, and performance reports.
- Ensure the center is clean, protected, well-maintained, and properly equipped.
- Implement company policies, standard operating procedures, and quality standards.




- Coordinate local marketing, outreach, and customer-retention activities.
- Recruit and onboard employees in coordination with the HR team.
- Identify operational issues and implement timely corrective measures.
- Ensure compliance with applicable health, safety, legal, and regulatory requirements.

Qualifications and Experience
- Bachelor’s degree in Business Administration, Management, Education, Hospitality, or a related field.
- [3–5] years of experience in center, branch, retail, education, healthcare, fitness, or service operations.
- At least [1–2] years of experience managing a team.
- Experience in sales, customer service, budgeting, and performance management is preferred.
- Proficiency in Microsoft Office, Google Workspace, CRM, or center-management systems.

Key Skills
- Leadership and team management
- Customer-service orientation
- Sales and business-development ability
- Operational and fina

📌 Center manager (Jaunpur)
🏢 Niit Foundation
📍 Jaunpur