This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Collaboration Engineering based in India.

This role is focused on keeping enterprise collaboration platforms stable, reliable, and continuously improving.
You will take ownership of day-to-day operations and L3 support across a broad Microsoft 365 workplace.
The position combines incident management, platform monitoring, troubleshooting, production changes, and operational improvement.
You will play a key role in maintaining service availability while identifying recurring issues and opportunities for greater efficiency.
Working closely with support teams and cross-functional partners, you will help resolve complex issues and communicate service impacts effectively.
The role offers significant ownership and visibility across critical collaboration services used by enterprise teams.
It is well suited to an experienced Microsoft 365 engineer who thrives in operational environments and takes a proactive approach to service reliability.

Accountabilities




- Own L3 operational support for Microsoft 365 collaboration services and participate in an on-call rotation.
- Manage and resolve incidents, service requests, escalations, and complex production issues within defined service levels.
- Perform root cause analysis, identify underlying issues, and drive corrective actions to prevent recurrence.
- Monitor service health, alerts, platform performance, and operational indicators to proactively identify potential problems.
- Analyze ticket trends and operational data to provide reporting insights and identify opportunities for service improvement.
- Maintain accurate knowledge base articles, technical documentation, procedures, and troubleshooting guidance.
- Collaborate with L2 support, enterprise command center teams, and partner teams to resolve incidents and maintain service continuity.
- Communicate platform updates, planned changes, incide

📌 Collaboration Engineering (India)
🏢 Jobgether
📍 India