Key Roles & Responsibilities

* Manage end-to-end servicing and backend operations for corporate clients, ensuring timely and accurate resolution of service requests.
* Coordinate with Sales, Underwriting, Operations, Claims and other internal stakeholders for seamless policy servicing.
* Monitor policy issuance, endorsements, renewals, documentation and other post-sales service activities.
* Track service TATs, pending cases and escalations while ensuring adherence to defined SLAs.
* Drive process improvements to enhance operational efficiency and overall client experience.
* Maintain MIS, service dashboards and governance reports for regular business reviews.

Key Requirements – Education & Certification

* Graduate/Postgraduate from a recognized institute; MBA/PGDM preferred.




* Insurance-related certifications would be an added advantage.
* Strong understanding of corporate/general insurance operations and servicing processes preferred.

Key Requirements – Experience & Skills

* 4–7 years of relevant experience in corporate insurance servicing, operations or backend functions.
* Strong knowledge of policy servicing, endorsements, renewals and operational processes.
* Good stakeholder management and coordination skills.
* Solid analytical, problem-solving and MIS capabilities.
* High customer orientation with the ability to manage multiple priorities and escalations effectively.

📌 Manager - Corporate Business Group (Bengaluru)
🏢 HDFC ERGO General Insurance
📍 Bengaluru