Equipe is part of the global WillScot family of companies, where our team of nearly 5000+ people makes our company a Excellent Place to Work® and provides a competitive advantage in supporting our customers.
As North America’s leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.
Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here.
ABOUT THE JOB:
Customer Success Specialist (CSS) acts as a liaison between the company and its customers including communication throughout the workorder and billing process, providing information as requested by the customer and resolving any emerging issues with accuracy and efficiency. The CSS will also manage customer service requests, complete invoice reviews,
enter off-rent requests and work with specialist groups as necessary to resolve customer issues. The Customer Success Specialist will maintain excellent service standards, respond efficiently to customer inquiries, strive for high customer satisfaction, and excel in WillScot Core Values of: driven to excellence, inclusion, and diversity, devoted to our customers, health and safety, trustworthy and reliable, and community focused. This position is part of the customer success team, which is responsible for inbound and outbound transactional customer contact.
WHAT YOU'LL BE DOING:
Customer Support:
- Serve as the primary point of contact for customer transactions from initiation of order through time of return
- Process transactional orders to ensure accuracy, which includes:
- Obtaining and processing signed lease agreements/contracts and/or purchase orders from customers through relevant sys
📌 Associate Customer Success (Pune)
🏢 WillScot
📍 Pune