Role Summary

Own end-to-end HR operations from onboarding to offboarding(Global Enviroment) while serving as the primary point of contact for employee, manager, and client escalations. Ensure accurate, compliant HR data, drive process improvements and SOP governance, and support HR transformation through digitization and AI-enabled tools. Balance operational rigor with a consultative, employee-centric approach in a fast-paced, SLA-driven workplace.

Your Responsibilities

HR Operations & Service Delivery
• Execute recruitment, onboarding, and offboarding steps with speed, accuracy, and minimal errors.
• Manage employee data changes and documentation, ensuring accuracy and confidentiality.
• Apply HR policies consistently and maintain strong working knowledge of process requirements.
• Prioritize and manage tasks effectively in a high-volume, deadline-driven environment.
• Handle resignation processing, exit documentation, and process closure for offboarding cases.
• Respond to employee queries on leave of absence, attendance, and benefits.
Client & Stakeholder Management




• Serve as the primary point of contact for HR queries, requests, and escalations from clients and internal stakeholders.
• Communicate clearly, confidently, and professionally with employees, managers, and client teams.
• Anticipate stakeholder needs and proactively propose solutions.
• Build and maintain trust through timely follow-ups and consistent communication.
Reporting & Analytics
• Prepare accurate HR reports and dashboards to support business and client decision-making.
• Analyze employee data to identify trends, patterns, or emerging issues.
• Extract and interpret data from HRIS platforms to generate actionable insights.
Process Improvement & Governance
• Maintain and regularly update SOPs, process descriptions, and work instructions.
• Identify process inefficiencies and recommend enhancements to improve service delivery.
• Ensure all tasks are completed within defined process timeli

📌 Senior HR Service Partner (Chennai)
🏢 zalaris
📍 Chennai