Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

Role Overview:

As the Platinum Customer Support Senior Associate you will leverage deep expertise, profound product knowledge and a thorough understanding of customer challenges to deliver exceptional customer experience for the products in Google Marketing Platforms and Google AdWords resolving various campaign set up and performance related issues for Advertisers/ Agencies/Internal Clients/ Sales. All of your efforts go towards ensuring that our products are working and our top tier customers optimize them to deliver desired results.

Position Responsibilities:




- Understand the broader context of customer challenges which includes delving into account-specific nuances and the depth of issues encountered to provide a holistic and tailored support that goes beyond X-product and X-Service limitations
- Comprehensive and nuanced understanding of various products and Customer familiarity within Platinum cohort & sector for better troubleshooting of issues
- Demonstrate end to end ownership for solving complex problems by actively collaborating with colleagues across different teams (L1, L1.5, L2, Cohort lead, CSLs et) & functions to leverage a collective pool of expertise to ensure customers receive the most comprehensive and effective solutions regardless of their specific product usage
- Maintains exceptional performance metrics such as

📌 Digital Media Senior Associate (Ingur)
🏢 Google Operations Center
📍 Ingur