About Exotel

Exotel is India's leading AI-first cloud communications platform, powering over 25 billion customer conversations annually for 6,000+ enterprises across India, Southeast Asia, and the Middle East. From voice and contact centres to AI-powered customer engagement, Exotel enables businesses to build reliable, scalable, and intelligent customer experiences.

About the Role

You will own a voicebot end to end — from scope handover to go-live — including its estimate, its schedule and the customer conversation that goes with it. This is a hands-on engineering role embedded in customer delivery, not a coordination role.

What You'll Do

Customer Engagement and Solution Delivery

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Own the build of a complete voicebot, including the estimate and the delivery schedule.

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Run requirement and design sessions with customers and translate what you hear into a workable solution.

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Present pilot results, handle technical objections and drive user acceptance testing through to go-live.

Conversation and LLM Engineering

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Design the prompt architecture for a bot: persona, guardrails,



escalation paths, language switching and failure behaviour.

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Work with retrieval over customer knowledge bases and tune for accuracy and latency.

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Improve bot quality through prompt optimisation and evaluation against defined test sets.

Integrations and Engineering

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Build non-standard integrations independently across whatever the customer runs — ticketing, CRM, marketing automation, deflection and contact centre systems — using REST APIs, webhooks and token-based authentication.

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Debug across telephony, speech recognition and synthesis, and the customer's own stack.

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Build reusable components rather than repeating the same work across customers.

Product Input

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Propose product improvements with a case attached — how many customers are affected and what it unblocks.

What We're Looking For

Experience

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2.5 to 5 years in a delivery, solutions or forward-deployed engineerin

📌 Forward Deployed Engineer (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru