L&D; requirement AM/ Team Manager

Key Responsibilities:

Primary Responsibilities

Facilitation

Conduct Insurance Domain training for recent hires.

Deliver inhouse TTT sessions for identified trainers.

Facilitate Systems Training, Workflow Training, and Business Training workshops for learning continuity.

Build and manage the Process Trainer Pool.

Conduct need-based training such as Induction, behavioral training for PA/SPA, culture training, and ad-hoc sessions.

Process & Team Support

Identify and confirm selection of process trainers.

Review and finalize training plans with trainers/Sr. Trainers.

Observe process trainings for flagged batches and share observations.

Conduct monthly catch-ups with process trainers to address challenges.

Highlight red flags (poor performers, slow learners, trainer issues) to stakeholders.

Maintain timely and accurate reports on process trainings.

Collaborate with Ops Quality teams for learning sustenance.

Ensure timely Knowledge checks and score sharing.

Conduct orientation sessions on L&D; policies and guidelines.

Administer refresher training and monitor certification performance.

📌 L&D AM/ Team Manager (Pune)
🏢 Trigent Software
📍 Pune