Location
Mehsana SMT Tube PU, India

Department Responsibility
- Co-ordinate with All sales units from order receipt to execution.
- Communication and coordination with Process Team and All SU’s on technical requirements.
- Order booking into system (following all processes for approval)
- Generate and release order acknowledgement to All SU’s. Release order to production.
- BIS and End Customer Registration as per Plan
- Communication to All SU’s on status of all orders.
- Coordination with production and QA for the “Delivery Precision” for all customer orders
- Coordinate with All SU’s and PU for all dispatches to customers including Logistics.
- Coordinate with direct purchase team for raw material requirements for all customer orders.
- Coordinate for Customer Surveys and feedback from all customers.
- Responsible for documentation of all Customers and follow the proper distribution and dispatches of the documents to the customers and All SU’s.
- Ensuring the correctness of Customer Order and order acknowledgement. CITP approval / customer clearance, etc.



Responsible for record keeping.
- Coordinate customer visits. Coordinate Service & Product related customer complaints.
- Follow all statutory requirements of the company.
- Relevant Customer information / communication to be passed on to all stake holders in plant.
- To prepare PTR (Product Track Record) data for different product Accounts under PU
- To develop statistical tools for Monthly/quarterly order analysis for management review
- To develop statistical tools for Monthly enquiry analysis
- MIS Updating.

EHS Responsibility
- Carry out activities to demonstrate EHS leadership and act as a role model.
- Work according to Alleima Safety Principles towards the vision of zero harm.
- Ensuring all actions in the department are in the direction of achieving the company’s qualitative & quantitative targets.
- Ensure the department working & maintaining record as per the ISO 9001, ISO 45001

Authority & Account

📌 Senior Executive – Customer Service Support (Mehsana)
🏢 Alleima
📍 Mehsana