06 Sep
|
Apparel
|
Aurangabad
06 Sep
Apparel
Aurangabad
A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc, to ensure that the overall business of his department is aligned with the business objectives of the store /company.
Key Challenges:
The major challenges of the jobholder are:
- Responsibility of the FA’s, guiding them in the proper manner so that pre-set target sales are met.
- Preventing attrition of FA’s due to foreign brands entry into the market reason being, high pay-packages
- Consistency of the achievement of business targets throughout the year.
- Footfall high in certain stores but sales not up to those standards due to recreation shopping
- Proper knowledge regarding Inventories details of stock & products.
- Limited stock present in the warehouse, and its immediate requirement in many stores
- Non availability of rapid moving items on the floor.
- Keeping staffs motivated to drive business targets.
- Lead generations & meeting the store Chat Shop targets,
Key Result Areas
Supporting Actions
3) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)
Customer service quality
- Establish rapport with potential and actual customers.
- Ensure clean and safe environment for the customer.
- Ensures capture of customer feedback by the usage of feedback forms.
- Ensure that customers become repeat customers once they enter and gradually a base of loyal customers is developed.
- Timely Fulfillment of all commitments made to customers.
People Management
- Schedule the shifts of the staff, and ensure the punctuality of the staff.
- Motivate the staff du
📌 Department Manager for the Pantaloons Aurangabad store
🏢 Apparel
📍 Aurangabad