Key Responsibilities:
- Content Creation: Develop high-quality, engaging informative digital content including tutorials, guides (some role specific), and walkthroughs to support users in navigating our software platforms, leveraging pre-existing content and knowledge from software SME's.
- User Experience Enhancement via Web Analytics: Utilise Microsoft Clarity and PowerBI to view usage metrics and insights, helping to understand user behaviour and improve the digital adoption process. Continuously improve the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies. Leverage PowerBI to analyse and visualize data, providing actionable insights to enhance user experience and adoption strategies.
- Training and Support:



Conduct regular training sessions and provide ongoing support to a small community of Digital Adoption Product content creators to ensure proficiency (including live demos, webinars and hands-on workshops). Provide continuous support [through a dedicated helpdesk or support team] to address any issues or questions users may have.
- Superuser of VisualSP: Become an expert in using VisualSP to create and manage digital adoption content.
- Supplier management: Manage and lead the relationship with the vendor via their own customer success team.
- Feedback Loop: Implement feedback loops and gather and analyze user feedback to inform future content creation and process improvements.
- Performance Metrics: Monitor and report on the effectiveness of digital adoption initiatives, using data to drive continuous improvement.

Location: DELHI

📌 Digital Adoption manager (Delhi)
🏢 Skywings Advisors
📍 Delhi