Job Purpose

Provide leadership and guidance to offshore RCM Partners and their teams reviewing processes and providing recommendations for improvement of operations working towards our combined operational goal to meet or exceed national AR KPI benchmarks and client specific KPI’s. Help support project work for all functions with offshore and ensure they are held to timely completion guidelines. Ensure that offshore partners maintain or exceed team productivity and quality standards. Work with Vice President to understand and communicate the economic impact of upstream revenue cycle errors causing denials and provide data and implement effective processes to correct actions.

Duties and Responsibilities

Operational Management

Plan, organize and direct overall operations of the Offshore Partners assigned as it relates to RCM, and their specific tasks are being worked to completion in a timely manner.




Work in conjunction with Vice President Revenue Cycle Services to set and manage target performance levels and reduce the offshore staffing to meet the 50 FTE threshold by ensuring all backlogs are moved current.
Ensure that the team stays current with billing regulations and industry requirements and/or trends, and you are updating the pathways, reviewing with the offshore teams, and ensuring the processes are being followed.
Maintain an overall objective of maximization of cash collections, minimization of A/R inventories, and the minimization of write-offs/non-collectible adjustments.
Actively engage with and manage AR Follow Up team, including routine productivity and quality reviews.
Assures that team is meeting follow-up quality and productivity standards.
Identifies denial trends and makes recommendations for prevention.
Create a monthly executive QA tracker of offshore performance for all functions being sent to offshore vendors and VP monthly.
Provide VP with bi-weekly status of progress and all trends seen during this time.
Validate and approve monthly the A

📌 Senior Manager, Operations (Chennai)
🏢 Med-Metrix
📍 Chennai