Position Overview:
- We are seeking a seasoned Offshore Cybersecurity Manager to lead and optimize end-to-end Security Operations Center (SOC) functions for a major US Healthcare provider. This role is a critical blend of technical orchestration, Cybersecurity Service Delivery, and People Leadership.
- You will be responsible for the 24/7 operational readiness of the offshore team, ensuring that patient data (PHI) is protected around the clock. This includes everything from the granular management of shift rosters to high-stakes leadership during emergency cyber incidents.

Core Responsibilities:

1. SOC Leadership & Team Management
- People Development: Lead, mentor, and conduct performance evaluations for a multi-tiered team of SOC analysts (L1, L2, L3). Foster a culture of continuous learning and technical excellence.
- Shift Roster Preparation: Design and manage 24/7/365 shift rotations, ensuring seamless handovers between time zones. Account for peak traffic periods, planned leaves, and "Follow-the-Sun" support models.
- Capacity Planning:



Monitor team utilization and burnout levels, ensuring the SOC is adequately staffed to handle alert volumes without compromising quality.

2. Emergency Response & Incident Command
- Crisis Leadership: Act as the Incident Commander during major security events (e.g., Ransomware, Data Breaches). Lead the offshore response and coordinate with US-based stakeholders until resolution.
- Emergency Escalation: Define and execute "Critical Path" communication protocols to ensure hospital leadership is notified immediately during high-impact outages or threats.
- Post-Mortem Orchestration: Lead Root Cause Analysis (RCA) sessions after major incidents to improve detection logic and response playbooks.

3. Service Delivery & Client Interaction
- SLA/KPI Governance: Take full ownership of contractual obligations. Monitor "Mean Time to Detect" (MTTD) and "Mean Time to Respond" (MTTR), specifically for high-priority healthcare environments.

📌 Technical Manager-Info Sec (Chennai)
🏢 TalentOla
📍 Chennai