About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

What are we building

We are building a full-stack AI Agentic Platform that powers customer, sales and internal workflows end-to-end. Core capabilities are including but not limited to:

*Multi-agent, multi-modal customer interactions.
*Agents which can handle agent decision hubs.
*Evaluation engines to score and diagnose interactions.
*Generating insights from chat to improve SOP, Tools and Product
*Flow Fine-tuning & deployment pipelines
*Observability with agent telemetry systems Safety, governance, and cost optimization layer.

What are we looking for

We are looking for builders who have a passion for building excellent products and have demonstrated this through their projects in recent years.

Competencies





* Create explainable workflows for multi-agent systems
* Design and operate evaluation systems for millions of conversations
* Fine-tuning of language models and its deployment workflows
* Architect low-latency pipelines for text/voice interactions
* Ensure safety, auditability, and compliance by design
* Partner with stakeholders including PM, Engineering, Design, Data Scientists, Ops, and Analysts to ship features across business lines
* Create standards for prompt design, prompt improvement, agent traits, and safety checks
* Build APIs, SDKs, and runtimes for agent execution
* Mentor juniors and contribute to platform-wide thought leadership
* Experience with multi-agent frameworks (AutoGen, LangGraph, Haystack, ReAct, Supervisor-Executor patterns)
* Background in LLM ops including training, data pipelines, GPU scheduling
* Experience with Voice & telephony integrations
* Knowledge of safety model design or c

📌 Product Management (Bengaluru)
🏢 Paytm
📍 Bengaluru