Senior Software Engineer, AI
Practice by Numbers (PBN) | Gurugram, India Scope: AI / Conversational Products & Backend Services

About Practice by Numbers
Practice by Numbers is a dental practice management SaaS platform serving over 1,500 practices across North America — practice management software, VOIP, payment processing, and analytics. We're now expanding into AI-powered automation, building conversational AI products that change how practices interact with their patients.

About the Role

We’re looking for a Senior Software Engineer with robust, hands-on experience in both backend product engineering and modern AI systems. The ideal candidate can design and build reliable, production-grade services while also developing, integrating, and deploying AI-powered capabilities. As this is a single opening on a small team, we need someone who can take end-to-end ownership across both areas and contribute independently throughout the product development lifecycle.

You'll work on our AI Receptionist — a multi-channel conversational AI (voice, SMS, web chat)



for dental practices — and the backend services, APIs, and integrations behind it. Hands-on IC role: you own features end to end, including their production behaviour. Real patient-facing traffic under HIPAA constraints, where correctness and latency both matter.

Reports to: Lead Engineer — AI Location: Gurugram, India — this role is open in Gurugram only Work Mode: In-office Working Hours: Primarily IST (10 AM – 5 PM), with some evening overlap with US teams (until 9–11 PM IST) as needed

What You'll Do

Backend
- Build and maintain backend services and RESTful APIs in Python (FastAPI / Django)
- Design schemas and write efficient PostgreSQL queries; use Redis for caching and session state
- Work with async and event-driven patterns — queues, webhooks, WebSockets, background workers
- Own the operational side: logging, metrics, alerting, debugging production issues
- Write unit and integration tests for the busi

📌 Senior Software Engineer, AI (Gurugram)
🏢 Practice by Numbers
📍 Gurugram