Job Description:
- Own customer data capabilities within the Customer 360 ecosystem, ensuring alignment with enterprise data standards
- Apply and operationalize data governance frameworks, including controls, policies, and data quality standards
- Lead Root Cause Analysis (RCA) and drive Risk & Control Self-Assessments (RSAs) and Process Risk & Self-Assessments (PRSAs) to identify, assess, and mitigate data risks
- Support regulatory exams and audit readiness, ensuring the platform meets compliance and control expectations
- Manage and resolve incidents and operational risk events (OREs), with structured remediation and prevention strategies
- Translate data issues into scalable product and platform enhancements
- Partner across business, risk, compliance, and technology teams to ensure consistent and governed customer data flows




- The person should have positive experience of enabling system audit readiness.
- Business receives many issues/ tickets which take time today. Also, on the process side things are not well defined. Hence the expectation is to have someone who can work as an architect and define the processes, SLAs, R&R;, escalation matrix, etc wherever it is not available today.
- Business believes that a person strong Architect experience with processes, SQL, APIs, etc. can do this job. The technical changes will be the responsibility of respective teams.
- RCSA awareness is not mandatory. Support on this will be activated by AmEx team.

📌 Regulatory Compliance (Delhi)
🏢 Arminus
📍 Delhi