Salesforce Business Analyst with Data 360 and OneCRM(37021)

Location: All BSL, preferably Hyderabad

Shift: mostly afternoon / second shift

Role Overview

We are seeking an experienced Salesforce Business Analyst to support Veolia's enterprise CRM transformation across two connected initiatives: Salesforce Data 360 (Data Cloud) activating unified customer and commercial insights — and OneCRM — consolidating people, processes and platforms onto a single, harmonized Salesforce instance across business units. The BA will be the critical link between Veolia's business stakeholders and the delivery team, translating business needs into clear, actionable requirements and ensuring solutions deliver measurable commercial value.

This role suits someone who combines solid Salesforce platform knowledge with data-centric thinking, stakeholder management, and the ability to operate in a multi-region, multi-business-unit consolidation program.

Key Responsibilities

Requirements & Discovery
- Elicit, analyze, and document business requirements through workshops, interviews,



and process reviews with Veolia stakeholders across business units and regions.
- Translate business needs into detailed user stories, acceptance criteria, process flows, and functional specifications.
- Map and harmonize "as-is" vs. "to-be" processes as part of the OneCRM consolidation, identifying overlaps, gaps, and standardization opportunities.

Data 360 / Data Cloud
- Work with data and architecture teams to define data unification requirements — identity resolution, data model mapping, source onboarding, and harmonized customer/commercial profiles.
- Define use cases that activate customer and commercial insights (segmentation, account 360 views, cross-sell/upsell, commercial reporting) and tie them to measurable business outcomes.
- Support data quality, governance, and mapping rules across source systems feeding Data 360.

OneCRM Consolidation
- Support the consolidation of multiple Salesforce org

📌 Salesforce Business Analyst with Data 360 and OneCRM (Hyderabad)
🏢 TalentOla
📍 Hyderabad