Description

Position at LHH (Global)

Head - Customer Success – LHH India

LHH is on its journey to build its brand presence in India by integrating the global brand principles, business enabling processes and proven delivery practices along with a local go-to-market strategy (as a part of the TAG ecosystem) to be the one-stop Talent and Career Solutions company for our customers and candidates, in India.
The Head - Customer Success serves as the strategic link between clients and delivery teams, ensuring each engagement delivers value, measurable impact, and a superior client experience.

Reporting Relationships:
- Reports to Country Manager – LHH India

Direct Reports:
- None

Location:
- Mumbai or Bengaluru or Delhi

In this role you can expect to
Key Accountabilities

Account Management, Retention & Expansion
- Lead & manage multiple complex client accounts while building solid, trusted relationships.
- Partner closely with Sales to develop growth strategies and identify upsell and cross-sell opportunities.

Project Management & Delivery Governance




- Act as the primary point of contact for clients following deal closure.
- Manage project governance, including project plans, risk management, timelines, and structured reporting.

Account Implementation
- Oversee implementation of services across Career transition, Leadership Development, and related solutions.
- Ensure all contractual KPIs, deliverables, and reporting commitments are met consistently.

Client Reporting & Insights
- Conduct Quarterly and Monthly Business Reviews (QBRs/MBRs).
- Present data-driven insights, performance outcomes, and recommendations to clients and stakeholders.

Quality, Compliance & Risk Management
- Ensure high-quality, on-time delivery of all programs and services.
- Proactively identify risks, manage escalations, and implement mitigation plans.

Tactical Account Operations
- Oversee operational execution including logistics, system updates (e.g., Orbit), invoicing alignment, an

📌 General Manager (Andheri East)
🏢 LHH
📍 Andheri East