India | Remote
Full time | UK business hours

Product Support Analyst | Product Support Consultant | Application Support Analyst | EHR Support | EMR Support | SaaS Support | Customer Tickets | Production Support

About the roleScript Assist is hiring junior Product Support Analysts to support customers using a complex healthcare SaaS platform.
We are particularly interested in people currently or recently working in roles such as:
- Product Support Analyst
- Product Support Consultant
- Product Support Associate
- Application Support Analyst
- EHR Support Analyst
- EMR Support Analyst
- Software Support Analyst
- Healthcare Application Support Analyst
- CX Support Analyst
- Customer Support Analyst in a software product company

Relevant backgrounds include athenahealth, NextGen Healthcare, PracticeSuite, eClinicalWorks, Oracle Health / Cerner, Altera Digital Health / Allscripts, MEDITECH, InterSystems / TrakCare and other EHR, EMR, HIS, healthcare SaaS or B2B software businesses.
Previous healthcare experience is highly attractive but not mandatory .




This is software product support , not generic customer service and not IT helpdesk support.

About Script AssistScript Assist is a UK healthcare technology company.
Our software supports complex private clinical services and connects clinics, pharmacies, prescribers, patients and operational teams.
Our platform contains interconnected:
- clinical workflows
- customer workflows
- permissions
- user roles
- statuses
- data
- integrations
- operational processes
- customer-specific configurations

Our Product Support Analysts therefore need to do more than answer tickets.
They need to investigate why something happened .

What you will doYou will:
- Receive, triage and manage customer support tickets
- Investigate issues reported within a live SaaS software application
- Ask customers the right questions to understand the problem
- Reproduce reported software behaviour
- Analyse application behaviour and available data
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📌 Product Support Analyst – EHR (Bhubaneswar)
🏢 Script Assist
📍 Bhubaneswar